Service Intelligence Enablement
Monitoring services provide essential information, yes, but do they take action to remediate the issues they find? Further, are all of these services synced up in one centralized location instead of having to waste time acting on many platforms to solve an issue? With Pliant, disparate services work in harmony for full end-to-end automation.
Close the Loop.
Pliant receives data or events from any monitoring system directly or over an enterprise message bus through a plethora of hundreds of service integrations.
However, these monitoring systems are only useful if action is taken, so Pliant takes intelligent action to respond automatically to events and allow closed-loop automation.
ITSM Automation with ServiceNow
Business relies on I.T. infrastructure running smoothly. Pliant provides a robust, automated solution to validate, diagnose, and quickly resolve incidents via ServiceNow tickets. Pliant reads and updates ticket data from ServiceNow in real time to enable automated incident resolution: before it costs the organization time and money.
Only when tickets require human attention will Pliant escalate them for human review, in which case robust automation can be implemented to handle and mitigate any incidents of similar cause in the future, as Pliant gives all of your API-enabled infrastructure a single pane of glass to call home. In doing so, organizations rapidly increase the resilience of their I.T. infrastructure.
In this example, we see Pliant saving the equivalent of two full-time employees by enabling disparate services to act intelligently by orchestrating a response to a well-known issue–access point failure.
When access points in the infrastructure become unavailable, Pliant deduplicating of alerts into a single, important alert.
Pliant will create, fill, and submit a ticket in ServiceNow with all relevant data.
Pliant then responds and attempts to solve the issue. Many access point issue can be fixed by a simple reboot, and Pliant will do this automatically via the Cisco Meraki controller.
Review and closing of ticket
Pliant verifies the access point is back online, and then closes the ticket in ServiceNow.
If Pliant is unable to solve the issue without human intervention, the ticket in ServiceNow is escalated to a queue for human intervention. Pliant can also reach out to IT via slack to provide notification of the issue as well as relevant diagnostics.