We are excited to officially announce an integration for PagerDuty (NYSE:PD) that takes incidents from PagerDuty and applies runbook automation in Pliant to remediate issues across your IT landscape in real-time.

Pliant and PagerDuty both believe moving at the speed of digital business requires a fundamental change in how IT organizations develop, deploy, and manage technology. Rapidly changing and complex infrastructures require platforms that provide visibility into incidents and automation that accelerate MTTR.

This bidirectional integration sends critical incidents surfaced by PagerDuty to Pliant, which triggers automation workflows that remediate incidents in real-time. The Pliant platform delivers full audit and governance to DevOps, SecOps and IT Ops providing alerts when human intervention may be required.

We are excited about this partnership with PagerDuty, as this joint solution will help reduce TOIL (the kind of work tied to running a production service that tends to be manual, repetitive, automatable, tactical, devoid of enduring value, and that scales linearly as a service grows) for SRE’s and DevOps teams. Thus, allowing our mutual customers to reallocate time spent on manual/repeated tasks and focus on continued improvements in service delivery/quality and projects that will drive their businesses forward.

“This integration with Pliant complements PagerDuty’s robust suite of products well. Pliant’s low-code approach to automation will accelerate our customers’ ability to quickly develop and deploy uniform and consistent automation against their mission-critical IT infrastructure in minutes,” said Steve Gross, Senior Director, Strategic Ecosystem Development at PagerDuty.

This integrated solution helps SRE’s and DevOps teams:

  • PagerDuty notifies on-call responders with automatic, detailed alerts of IT infrastructure issues as they arise.
  • PagerDuty seamlessly integrates and synchronizes other communication channels like Slack.
  • Respond to any type of infrastructure anomaly–vendor agnostic–by leveraging a library of API integrations.
  • Automate Incident resolution by customizing alert resolution logic in Pliant.

We look forward to your feedback and hearing about the creative ways you take alerts from PagerDuty and apply runbook automation against your critical infrastructure in real-time!

For more information about the integration visit the PagerDuty & Pliant integration page: https://www.pagerduty.com/integrations/pliant/