Performance & ITSM
Modern monitoring solutions allow us to collect unprecedented amounts of data. Whether it is time series, flow, packet or log – this data gives us great insight into the operation of our IT infrastructure. All those terabytes of data are nothing but an intellectual curiosity, however, unless they enable us to take action that will result in better performance, higher uptime and lower MTTR.
The fact is that monitoring and ITSM solutions do not fully address problem resolution. Once an event or alert is generated – the process of resolving in remains manual, time-consuming and prone to error. Furthermore – the process of resolving a repetitive issue is rarely captured, resulting in time being wasted ‘rediscovering’ the solution and often inconsistent fixes.