Technical Sales and Customer Success Manager

Boston, MA
Posted 2 weeks ago

Job Description:

We are looking for an experienced Technical Sales and Customer Success Manager with a passion for selling and implementing innovative solutions at customer organizations. Your responsibilities include establishing the technical sales processes that drive growth, building long-term client relationships and hiring, coaching and supervising new members of the team. As a Technical Sales and Customer Success Manager, you should use your creativity and technical and sales knowledge to provide innovative ideas for business growth.

Responsibilities:

  • Support National Accounts Manager with solution selling into customer account base
  • Partnering with sales executives to plan, prepare and execute on strategic deals and implementations
  • Driving first meeting presentations from a technical perspective, preparing demos that meet the client’s use cases and implementing those use cases at trials and proof of concepts
  • Creating and implementing the processed for stellar customer experiences pre and post sales
  • Provide system support and liaise customer requirements and defects to product management and R&D team
  • Create an implementation milestone pre and post-sales pipeline and prepare weekly, monthly, quarterly and annual sales forecasts
  • Develop business development materials to aid sales – powerful customer presentations, case studies, website materials
  • Set, monitor and analyze performance metrics to improve client engagement and customer adoption
  • Hire, train and mentor new members to the team

Requirements:

  • 2+ year of experience as a Sales engineer or customer success engineer with enterprise-class software products
  • Ability to present and engage with large groups in person or via phone/webex
  • Solid customer service attitude with the ability to switch tasks quickly to address customer needs
  • Strong communication, team management skills as well as cross-disciplinary communication skills
  • Ability to travel as needed
  • BS/BA degree required

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